Customer satisfaction has always been our highest priority. In the exceedingly rare, yet unfortunate event of any shortcoming from our part, we strive to make the return process as hassle free as possible. Our only request is that product is not used and is in the same condition as you received it.
We value your feedback more than anything else. You can contact us on +91-7502178200 Or write to us @ Borotik.in
Borotik India provides warranty that is unmatched in this sector. It is a testament of our confidence on the quality of our products. We provide the following warranty period for various products.
Solid wood timber = 99 years
Furniture = 15 years
Plywood = 15 years
Chairs = 15 years
Doors = 15 years
SCOPE OF WARRANTY
Borotik India warranty is valid only under normal/intended use conditions.
The warranty covers manufacturing/ workmanship and workmanship defects that develop during the warranty period of the product.
The manufacturing defects within the warranty period will be rectified free of cost.
BEYOND SCOPE OF WARRANTY
The warranty does not cover.
Normal wear and tear.
Upholstery/seat covers etc.
Minor cuts or scratches caused by impacts or accidents.
Incorrect installation, inappropriate usage/storage or wrong cleaning methods & products. Refer to “Care and Instructions”.
Prolonged exposure of Non moisture resistant products to dampness/moisture/rain.
Usage of product beyond its intended use.
Damages due to misuse, tampering, negligence, shifting of furniture in assembled condition and unauthorized modification to the product.
Due to seasonal change, wooden members tend to expand and contract. This is a normal phenomenon. Joints splits and hairline cracks as a result of the same may not be covered under warranty.
RETURN AND CANCELLATION POLICY
Borotik India offers a 7-Day Return Policy for all products. The return policy is valid only for the following reasons:
PRODUCT RETURN PROCESS
This is applicable only for products purchased from our website. You must be a registered user @borotik.in to purchase our products.
Sign-in to “My Account”
Under “My Orders” tab, click on RETURN for the item you wish to return
Select appropriate reason for return and upload supporting photographs before submitting.
After you have initiated the return process, our team will verify the request and contact you shortly regarding the decision.
In case of favorable decision, our company representative will confirm the date of pick up and will collect the product on the agreed day.
GENERAL TERMS & CONDITIONS
Products cannot be cancelled after they are shipped.
In case of cancellation before shipping from “My Orders” Tab, a cancellation fee of 5% will be levied on the total amount paid and the remaining amount will be refunded as soon as possible.
Borotik India reserves the right to cancel an order without assigning any reason thereof and the amount shall be credited back to the account as soon as possible.
All disputes / differences / controversies of whatever nature between Borotik India and other litigants will be subject to Kanyakumari Jurisdiction only.
RETURN TERMS & CONDITIONS
Borotik Return Policy is applicable only for 7 days from the date of delivery of the products as confirmed by our logistics teams or courier services.
Borotik Return policy is valid only for the following reasons: Damaged Product, Manufacturing Defect, Incomplete Product and Incorrect Product.
The refund amount will be equal to the item cost (excluding GST).
Customized orders cannot be returned.
Refund process will be initiated as soon as your return claim is accepted. Depending on the mode of payment/Bank/Payment gateway used for the transaction, it will take 8-10 days to credit the amount to your account.
Borotik India will collect the product from your doorstep. However, at locations beyond the reach of our return pick up team, the customer is requested to self-ship the product to us so as to complete the remaining formalities.