Welcome to Borotik.in (“Website”, “Borotik”, “we”, “our”, or “us”). By accessing, browsing, or purchasing products through our Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please refrain from using our Website.
1. About Borotik
Borotik.in is an online platform operated by Borotik Industries, offering premium-quality furniture, doors, windows, frames, and other wood-based products for residential and commercial applications.
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
- The information provided during registration or purchase is accurate and complete.
- You have the legal capacity to enter into a binding agreement.
3. Products and Availability
We make every effort to display our products accurately, including descriptions, images, colours, dimensions, and specifications. However:
- Actual product colours may vary depending on your screen settings.
- Product dimensions may have minor manufacturing tolerances.
- Product availability is subject to stock.
- We reserve the right to discontinue or modify products without prior notice.
4. Pricing
- All prices displayed on the Website are in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Applicable GST and shipping charges, if any, will be displayed during checkout.
- In case of pricing errors, Borotik reserves the right to cancel or refuse any order.
5. Orders and Acceptance
Placing an order does not constitute acceptance by Borotik.
Your order becomes confirmed only after:
- Successful payment (where applicable),
- Order verification,
- Product availability confirmation.
We reserve the right to reject or cancel any order for reasons including but not limited to:
- Incorrect pricing
- Product unavailability
- Suspected fraudulent activity
- Incorrect customer information
6. Payment
We accept secure online payments through authorized payment gateways.
Borotik does not store your credit card or debit card information. All payment transactions are processed through secure third-party payment service providers.
7. Shipping and Delivery
- Delivery timelines are estimates and may vary depending on location and product availability.
- Large furniture or customized products may require additional manufacturing and delivery time.
- Customers must ensure someone is available to receive the shipment.
- Risk of loss transfers to the customer upon successful delivery.
8. Inspection at Delivery
Customers are requested to inspect products upon delivery.
If the package appears damaged:
- Take photographs before opening.
- Report the issue within 48 hours of delivery.
- Retain the original packaging until the matter is resolved.
Failure to report within the specified period may affect eligibility for replacement or claims.
9. Returns, Replacement and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Generally:
- Customized or made-to-order products cannot be returned unless damaged or defective.
- Products damaged due to misuse, improper installation, or normal wear and tear are not eligible for replacement.
- Approved refunds will be processed using the original payment method.
10. Warranty
Certain Borotik products may include manufacturer warranties.
Warranty does not cover:
- Normal wear and tear
- Improper installation
- Water damage
- Fire damage
- Accidental damage
- Improper maintenance
- Unauthorized modifications
Warranty terms may differ depending on the product category.
11. User Responsibilities
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to Website systems.
- Upload malicious software or harmful code.
- Interfere with Website security or functionality.
- Copy, reproduce, or commercially exploit Website content without written permission.
12. Intellectual Property
All content on Borotik.in including:
- Logos
- Product images
- Product descriptions
- Graphics
- Videos
- Website design
- Trademarks
are the exclusive property of Borotik Industries unless otherwise stated and are protected under applicable intellectual property laws.
13. Third-Party Services
Our Website may contain links to third-party websites or services.
Borotik is not responsible for:
- Third-party content
- Privacy practices
- External websites
- Payment gateway services
Accessing third-party services is at your own risk.
14. Limitation of Liability
To the maximum extent permitted by law, Borotik shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruption
- Delay in delivery due to unforeseen circumstances
- Technical issues affecting Website availability
Our maximum liability shall not exceed the amount paid for the purchased product.
15. Force Majeure
Borotik shall not be liable for delays or failure to perform due to events beyond reasonable control, including:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government restrictions
- Transportation disruptions
- Labour disputes
- Power failures
16. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
17. Changes to These Terms
Borotik reserves the right to update or modify these Terms and Conditions at any time without prior notice.
The updated version will become effective immediately upon publication on the Website.
18. Governing Law
These Terms shall be governed by the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kanyakumari District, Tamil Nadu, unless otherwise required by applicable law.
19. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Borotik Industries
Website: Borotik.in
By using Borotik.in, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.